Privacy Policy
Your privacy and the security of your information are very important to me. This policy explains how I collect, store, and use your information.
1. Client Records
All client records and session notes are stored digitally in Jane App, hosted on Canadian servers. No paper records are kept. Access to your records is strictly limited to me.
2. Leads & Contact Information
If you submit a form on Instagram or my website to request information or ask questions, I collect your full name, email, and phone number. These are downloaded from Meta and stored in Mailchimp until you become a client. Lead information is not entered into Jane App unless you begin therapy.
3. Communication
I use Hushmail, an encrypted email service, for secure communication. I may also communicate via text message if you give consent during intake. Please note that text messaging is not encrypted or fully secure, and I recommend using email or Jane for confidential information whenever possible.
4. Telehealth
Online sessions are conducted via Zoom, which complies with health privacy standards.
5. Data Retention
Client records are retained in accordance with BC Association of Clinical Counsellors (BCACC) policies:
For adult clients: 7 years from the last date of service
For clients seen as minors: 7 years after the client turns 19
Records are securely destroyed when the retention period ends.
6. Third-Party Services
The only services that handle client or lead information are Jane App, Mailchimp, Hushmail, and Zoom.
7. Website Analytics
I use Google Analytics on my website to understand how people use the site. No personally identifiable information from forms is shared.
8. Security Measures
I use a password manager, regular password changes, and two-factor authentication to protect all accounts and devices.
9. Clients Outside BC
I provide counselling services to clients across Canada.
10. Your Rights
You can request access to, correction of, or deletion of your personal information at any time by contacting me directly.
Contact
If you have any questions about this privacy policy or how your information is handled, you can email me at alexina@bravemindtherapy.ca.